FAQs

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How does WePrescribe save me time and money?

WePrescribe provides affordable healthcare to everyone in Hawaii, irrespective of insurance. We make it easy for you to get new prescriptions and refills without having to travel all the way to a healthcare provider. This means no more waiting for days to get an appointment, and no commutes to the doctor’s office when all you need is a simple prescription.

Is WePrescribe right for everyone?

No. As much as we would like to help everyone in need, an online consultation is not ideal for complex ailments and cases. If our team feels you would be better served by a face-to-face appointment we will guide you to seek the appropriate care.

How quickly will you review my request for treatment?

Your request will be reviewed within 2 business hours, and usually faster. Operating hours are from 6 a.m. – 10 p.m. daily.

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How is WePrescribe different from a regular visit to the doctor?

Just like a regular doctor visit, our physicians ask questions to evaluate your health status and determine if it’s safe to prescribe a medication. In that sense, the level of care remains the same, but our online model makes the process faster and more convenient.

The major difference is the lack of a physical examination. But remember, physical examinations are not necessary for the prescriptions we prescribe unless you have a more complex case with complications. In that case, we will guide to you seek in-person care.

Is this a safe way to get care?

WePrescribe is completely safe so long as you are truthful while answering our questions. It is extremely important that you answer the questionnaire honestly and accurately.

Which pharmacy can I select?

We can send your prescription to any pharmacy in the U.S. You can either tell us the pharmacy of your choice or ask our team to choose one depending on location. We can also arrange for home delivery, which is almost always free of charge.

Go to Google: Pharmacy Near Me

Who can use the service?

WePrescribe can now treat patients in all 50 states.
You must be at least 18 years old to use the service. Please make sure you tell us your legal name and correct date of birth – if your name and DOB do not match your photo ID, we may not be able to treat you.

Please make sure to check out the FAQs for the specific service you’d like to use in order to verify any unique requirements or limitations.

Is the service private/secure?

Yes, we have a number of safeguards in place to protect your data and ensure privacy. Please read our Privacy Policy to learn more about how we make our company HIPAA compliant.

What if I need to cancel?

Schedule a consultation knowing that if your plans change you can cancel your booking up to the day before your consultation. Same day cancellations and no shows will result in a full charge.

We reserve substantial amounts of time for patient appointments and, unfortunately, are typically unable to fill last-minute cancellation spots with other patients.

Cancellations are only valid if you have received an email confirmation from us through our portal.

Do you need to cancel your appointment? Login to the patient portal or use our contact form to let us know that you need to cancel.

What Browsers Can I Use?

The following table indicates the browsers supported by WePrescribe. We support the most recent (N) and the two previous (N-2) versions of these browsers unless otherwise indicated.

Chrome Firefox Safari** Edge (ORTC*** & Chromium)
Android
iOS * *
Linux
macOS
Windows

Mobile browsers lack the ability to receive or maintain call connectivity whilst in the background and they do not allow GSM call interruption handling. These lead to poor user experience. To create the best user experience, WePrescribe recommends understanding these limitations when creating mobile Voice Applications. WePrescribe also recommends evaluating the iOS and Android SDKs for creating mobile Voice Applications.

* Chrome and Firefox for iOS do not have access to WebRTC APIs, unlike Safari for iOS.

** WebRTC support in Safari started with Safari version 11

*** We recommend migrating to the new Chromium Edge as soon as possible as we will stop supporting ORTC in the near future

Can online doctors prescribe medicine?

Yes. Online doctors are legally able to prescribe medicine. We do not prescribe controlled substances (e.g. narcotic medications, anxiolytics, stimulants).

What if I test positive for covid-19?

If you undertake any tests/investigations and wish to review the results with a clinician, this will require an additional consultation.

What it Costs:

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How much does it cost?

Our visit fee is $49.99, which covers the video call and doctor’s evaluation. The cost of the actual medication is separate. If you opt for home delivery there might be an extra charge, but that is usually free as well.

How many medications can I request per consultation?

In order for us to provide a safe evaluation in the allocated consultation time, we recommend one medication request per consultation. If you do require multiple medications, the consultation will be longer in order to meet the same standards of safety and quality. Because of this, there is a charge of $15 for each additional request.

Who do I pay for my medicine?

You pay the pharmacy directly for medication.

Will my insurance cover my visit fee?

Please contact your healthcare provider directly to request a claim for reimbursement for your consultation.

WePrescribe makes no guarantee that your insurance company will reimburse you.

Is a work clearance letter included?

Work clearance letters for Covid-19 require a second consult. However, a coupon code for a discounted second consult will be sent upon request. 

Will my insurance cover my medicines?

It depends on your insurance plan, as well as the exact medication. You can call your insurance provider for more information and clarification.

Can I use an HSA or FSA to cover my visits or membership?

Yes. There are two ways in which you may use HSA(Health Savings Account) / FSA (Flexible Spending Account) funds to cover your WePrescribe Consult or membership:

1. If you have your HSA/FSA connected to a card, you may enter that card information as your payment method on file.

2. If you need to submit a receipt for reimbursement, you may request an itemized receipt by emailing us at admin@weprescribe.com.


Who We Are

Meet our founders Dr. Neel Chauhan and Dr. Cedric Strong

Get to know WePrescribe’s founders and learn about the benefits of telemedicine.

Meet WePrescribe Doctors

Get to know a few of our doctors at WePrescribe and learn how our appointments work.