Set up Video Call

Set up Video Call

Once you have filled out a questionnaire and you have set up an appointment date you will need to make sure your device has video capabilities. Here are some helpful tips for setting it up.

iPhone & iPad:

Open your email with the appointment link from your video calling device.
(Apple Product in this example)

Note: If you are having a hard time finding the appointment email search for WePrescribe Appointment.

Click on the start appointment button which will take you to the Login Screen of our website.

Log into our Website. Click on the link from the email we send you, or the Login button from the navigation menu.  Both will take you to the login Screen.

If you do not remember your login info, you can have the password reset and sent to your email.

After you login you will see a browser notification.
By clicking allow you will receive a notice when the Doctor is video-calling you.

After you have logged into our website you will be prompted to allow microphone and camera access.

Click Allow.

You will then see this icon appear and your ready to go.

After you have turned on your camera and microphone click the Join Call button at the time of your appointment.

Your doctor video-call will appear on this screen.

When the doctor connects press Pickup and begin your video-call.

Your ready to help you and your loved ones feel better.

After an online consultation our Hawai’i board-certified doctor will write you a legal prescription for necessary medicine, send it to your local pharmacy, at a time that’s convenient for you.

Laptop Computer:

Open your email with the appointment link from your video calling device.
(Laptop in this example)

Note: If you are having a hard time finding the appointment email search for WePrescribe Appointment.

Click on the start appointment button which will take you to the Login Screen of our website.

Log into our Website. Click on the link from the email we send you, or the Login button from the navigation menu.  Both will take you to the login Screen.

If you do not remember your login info, you can have the password reset and sent to your email.

After you login you will see a browser notification.
By clicking allow you will receive a notice when the Doctor is video-calling you.

If you got this message you have 2 options.

  1. You do not have a Camera or Microphone on that device and need to log into the website using the device with video-call capabilities.
  2. You do have them and simply need to turn them on.
    • a. Start Menu > Settings > Microphone > On
    • b. Start Menu > Settings > Camera > On

Note: PC and Mac have very similar instructions. 

You will also need to allow your browser (Does not work with Chrome) to access the Camera and Microphone, those settings should be in the same area as turning them on.

After you have turned on your camera and microphone click the Join Call button at the time of your appointment.

Your doctor video-call will appear on this screen.

When the doctor connects press Pickup and begin your video-call.

Your ready to help your pet feeling better.

After an online consultation our Hawai’i board-certified doctor will write you a legal prescription for necessary medicine, send it to your local pharmacy, at a time that’s convenient for you.

Send the appointment to my Cell Phone:

If your email is not on the same device as your video-call. You can email your cell phone by using your carriers email service: 

AT&T:
number@txt.att.net (SMS)
number@mms.att.net (MMS) 

T-Mobile:
number@tmomail.net (SMS & MMS) 

Verizon:
number@vtext.com (SMS)
number@vzwpix.com (MMS) 

Sprint:
number@messaging.sprintpcs.com (SMS)
number@pm.sprint.com (MMS)

Note: no dashes or spaces.